This Privacy Policy outlines how Health Cloud LTD (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Health Cloud LTD
Registered in the United Kingdom
Unit A3,
Usk Vale Park,
Pontypool,
NP4 0JL

Company number: 07876309

We act as the Data Controller of your personal data under the UK GDPR.

2. What Information We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • IP address

b. Special Category Data

If applicable to our services (e.g. health platforms), we may collect health-related data. We will only process such data with your explicit consent or when required by law.

c. Technical Data

  • IP address

  • Browser type and version

  • Time zone setting and location

  • Device type and operating system

  • Usage data (pages viewed, actions taken, etc.)

d. Cookies and Analytics

We use cookies and third-party services (like Google Analytics) to understand usage and improve performance. You can manage your cookie preferences at any time.

3. Lawful Bases for Processing

We process your data under one or more of the following lawful bases under UK GDPR:

  • Consent – Where you have given clear consent to process your personal data.

  • Contract – Where processing is necessary for a contract we have with you.

  • Legal obligation – Where processing is necessary for compliance with a legal obligation.

  • Legitimate interests – Where it is necessary for our legitimate interests and your rights do not override those interests.

4. How We Use Your Information

We may use your information to:

  • Provide and manage our services

  • Communicate with you, including updates and customer service

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Process payments or transactions

5. Sharing Your Information

We do not sell your personal data. We may share data with:

  • Service providers (e.g. IT support, email services, analytics providers)

  • Legal or regulatory authorities if required

  • Third parties in connection with business transfers or restructures

All third-party processors are bound by strict data protection agreements.

6. International Data Transfers

If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards such as:

  • Adequacy regulations

  • Standard Contractual Clauses (SCCs)

  • Binding Corporate Rules (BCRs)

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to access – Request copies of your personal data.

  • Right to rectification – Request correction of inaccurate data.

  • Right to erasure – Request deletion of your data, under certain conditions.

  • Right to restrict processing – Request limitation of processing.

  • Right to object – Object to processing based on legitimate interests.

  • Right to data portability – Request transfer of your data to another provider.

  • Right to withdraw consent – Where we rely on your consent, you can withdraw it at any time.

To exercise your rights, please contact us at:
Email:
We may request identity verification for data access requests.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

9. How We Protect Your Data

We use appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, or loss.

These include:

  • Data encryption

  • Access controls

  • Secure servers and backups

  • Staff training and confidentiality agreements

10. Cookies

Our website uses cookies to enhance your experience. You can manage or disable cookies through your browser settings. See our Cookie Policy for more details.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page and, where appropriate, notified to you via email or website notice.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Health Cloud LTD
Unit A3,
Usk Vale Park,
Pontypool,
NP4 0JL

Email: